FAQ

Is your Clay Mask pregnancy safe?

We have had many customers use our products during their pregnancy with fantastic results! However, we recommend reaching out to your doctor/physician and sharing all of our product information/ingredients first to ensure that the particular usage is ok and approved by them :)

Is it okay to use the Clay Mask after tanning and getting a slight burn?

We caution against this. Depending on the severity of the burn you may need to take several weeks off of using The Clay Mask to allow the delicate skin to heal.

If I am using a 1% Retinol - high grade retinol from a medical spa (probably applicable to someone asking RE prescription grade), can I use the Gold Serum? Do I have to trade off the days?

You can try to 'trade off' by using The Gold Serum in between days of use, or every other day and see how your skin reacts to it. However, it is possible that Retinol based products and the ingredients they usually contain may cause irritation by combining two different products with ingredients and formulations. Another reason is that you really don't get to experience what many of our customers prefer as a Retinol alternative on it's own :)

Another alternative would be to do a patch test combining the two products. They are two different types of Vitamin A. We always recommend a consultation with your dermatologist or skin care specialist, if you have any concerns about any products. 

Where is our Colostrum sourced from?

We searched all over the globe for the most effective source of grass-fed colostrum and found our First 4 Hour Milking Grass-Fed Colostrum sourced from of a small family-owned farm in Wyoming. Colostrum is a secondary product of dairies, milk of course being the first. The colostrum is flash pasteurized at 161 F for 15 seconds to provide product safety while preserving maximum quality. The calves are fed first and given all the colostrum they need before the surplus is harvested, thus ensuring the health, strength and vitality of the calves, and the future of dairy herds.

How often can I Derma Roll?

It is best to leave time between sessions for healing. Typically, treatments should be done 1 to 2 times a week, leaving 3-5 days between for healing. This may vary depending on your tolerance and intensity.

We recommend that you read 'The Ultimate Guide to Derma Rolling,' blog.

 What is the Shelf Life of your products?

Our products have a shelf life of 18 months once opened.

How do I set up an Account?

You can create your own account using the following link: https://alitura.com/account/login?return_url=account

Where is your Marine Collagen sourced from?

Our Marine Collagen is sourced from “Red Snapper.”  

How do I process a return for my order?

You can process your return using the following link: https://alituracom.returnscenter.com/

What is the recommended daily serving of your Revitalize Supplement?

We recommend taking two capsules a day. One in the morning and one in the afternoon.

Is it safe to use your products around the eye area?

It is ok to apply the product around your eye but with any product, you never want to put anything directly under your eye below your lashes as the product can run into your eye causing irritation. Putting too much product directly under your eye can also cause puffiness. When applying product around the eye it is best to pat it on with your forefingers as the skin is thinner and more delicate.

Can I use the Derma Roller on Active Acne?

Do not use the Derma Roller on active/open acne as it can spread bacteria and cause more acne. Wait until your acne has completely healed.

We recommend that you read 'The Ultimate Guide to Derma Rolling,' blog.

Why is my face red after using the Clay Mask?

This is a common reaction. The Clay Mask creates microcirculation and brings blood to the surface of the skin while it is absorbing impurities. Because of this, redness will be present and very noticeable in the areas the mask was used. This redness typically lasts about 30-45 minutes. If irritation does persist, discontinue use and consult a physician. 

How do I use your Derma Roller?

Always start with a clean dry face to avoid the spreading of any bacteria. Quickly sterilize the needle head, just to be on the safe side and protect against possible infection. Do this by running it under boiling hot water or soaking it quickly in a solution of Tea Tree essential oil and Apple Cider Vinegar (ACV) - let it dry. Using gentle pressure, roll the Derma Roller back and forth 2 to 4 times across your entire face. You can also split your face into sections, starting with your forehead, then each side of your face, chin, etc. The rolling pattern is important. On every part of the face you want to roll horizontally, vertically, then diagonally to the right and then the left. By the end, you will have gone in four different directions, covering every part of your face. When you are finished rolling, gently cleanse your face again. After usage, clean the Derma Roller with isopropyl alcohol or hydrogen peroxide. We recommend rolling 1-3x per week allowing your skin to rest and heal between uses!

We recommend that you read 'The Ultimate Guide to Derma Rolling,' blog.

How long should I leave the Clay Mask on?

Our Clay Mask usually takes about 15-20 minutes to dry when applied evenly. This may vary depending on the thickness of the mask.

Do you have a Referral Program?

Yes! :) We do have our very own Alitura Referral Program! There is nothing we appreciate more than when our loyal customers refer Alitura Naturals to their friends; it is the highest compliment we can receive. When you refer a friend, you will receive 800 reward points (which we recently doubled from 400 points). This can be redeemed for $25 off of your next purchase, AND your friend will receive a 20% discount off of their first order! A win-win! Here is the link to create your very own Alitura Account: https://alitura.com/account/login

Do you offer samples?

We do not offer samples at this time, but our products are backed by a 30 day money back guarantee :)

What is your Return Policy?

We offer a 30-Day Money Back Guarantee on all our products! The shipping of the return is the responsibility of the customer. You can process your return using the following link: https://alituracom.returnscenter.com/

I have Eczema. Which products would you recommend?

All of our products are great for all skin types including sensitive skin. Kaolin is one of the ingredients in our Clay Mask. Kaolin is an ideal clay treatment for those with dry skin, as it effectively softens the skin. It is wonderful for conditions like eczema, acne, and dryness. The Night Cream is incredibly nourishing to the skin and has Hawaiian beeswax which is an effective treatment for dry skin and issues like eczema. It creates a protective barrier, soothes skin, and is a humectant that helps seal moisture.

How do I become an Alitura Wholesaler?

You can submit your application for review using the following link: https://alitura.com/pages/become-wholesale-partner

How do I become an Alitura Affiliate?

You can submit your application for review using the following link: https://alitura.com/pages/become-affiliate